Effective date: July 21, 2026
These Terms of Service govern your use of the Kali Health Clinic website and telehealth services. By booking a visit or using this website, you agree to these terms.
Our providers are licensed in New York, Connecticut, and Massachusetts. You must be physically located in one of these states at the time of your telehealth visit.
Kali operates on a cash-pay basis. Payment is due at the time of service. We do not bill insurance directly; a superbill is provided upon request for patients seeking out-of-network reimbursement, with no guarantee of reimbursement. See our Pricing page for current rates.
Appointments must be canceled or rescheduled at least 24 hours in advance. Cancellations made with less than 24 hours' notice, and no-shows, will be charged the full visit fee.
Prescribing decisions are made at the sole clinical discretion of your provider. Not all patients will be prescribed medication. Medication costs, when applicable, are billed separately by the dispensing pharmacy.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL KALI HEALTH CLINIC, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES. THIS INCLUDES, WITHOUT LIMITATION, CLAIMS FOR LOSS OF PROFITS, REVENUE, PERSONAL OR MEDICAL DATA, SECURE PORTAL DOWNTIME, ATHENAONE SYSTEM DEGRADATION OR SERVICE INTERRUPTIONS, ACCURACY OF DIGITAL OUTBOUND REMINDERS, AND INTERNET OR TELECOMMUNICATIONS DISRUPTIONS PREVENTING THE COMPLETION OF A VIRTUAL VISIT.
IN NO EVENT SHALL THE CLINIC'S TOTAL AGGREGATE LIABILITY FOR ALL NON-CLINICAL CLAIMS ARISING UNDER OR RELATED TO THESE TERMS EXCEED THE TOTAL CASH FEES ACTUALLY PAID BY YOU TO KALI HEALTH CLINIC FOR THE SPECIFIC APPOINTMENT, CONSULTATION, OR SUBSCRIPTION PERIOD GIVING RISE TO THE LIABILITY.
YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT:
(I) KALI HEALTH CLINIC OPERATES EXCLUSIVELY ON A CASH-PAY / FEE-FOR-SERVICE MODEL AND DOES NOT PARTICIPATE IN, CONTRACT WITH, OR DIRECTLY BILL ANY COMMERCIAL INSURANCE CARRIERS, MEDICAID, OR MEDICARE;
(II) WHILE THE CLINIC PROVIDES ITEMIZATIONS OR SUPERBILLS AT YOUR REQUEST, THE CLINIC MAKES NO REVENUE GUARANTEES AND IS NOT LIABLE FOR THE DENIAL, PARTIAL REIMBURSEMENT, OR LATE PROCESSING OF CLAIMS BY YOUR INSURANCE PROVIDER OR HSA/FSA ADMINISTRATOR;
(III) TELEHEALTH SESSIONS ARE CONDUCTED VIA THE ATHENAONE EMBEDDED VIDEO SOLUTION AND THE ATHENAPATIENT DIGITAL PORTAL. THE CLINIC IS NOT LIABLE FOR THIRD-PARTY INFRASTRUCTURE FAILURE, RECORDING LAG, OR APP MALFUNCTIONS EXPERIENCED ON YOUR HARDWARE; AND
(IV) TELEHEALTH SERVICES ARE STRICTLY REGULATED BY LAW AND CONFINED TO PATIENTS WHO ARE PHYSICALLY LOCATED IN CONNECTICUT, MASSACHUSETTS, OR NEW YORK AT THE TIME OF THE APPOINTMENT.
THE LIMITATIONS IN THIS SECTION SHALL NOT LIMIT LIABILITY ARISING FROM THE CLINIC'S GROSS NEGLIGENCE, FRAUD, OR WILLFUL MISCONDUCT. THE PATIENT'S RIGHT TO PURSUE CLAIMS OF CLINICAL MEDICAL MALPRACTICE IS EXPLICITLY CARVED OUT FROM THIS TECH-PLATFORM LIABILITY CAP. ALL CARE STANDARDS AND CLINICAL DISPUTES SHALL BE GOVERNED INDEPENDENTLY BY THE PROFESSIONAL MEDICAL PRACTICE AND LIABILITY LAWS OF CONNECTICUT, MASSACHUSETTS, OR NEW YORK, TO BE DETERMINED STRICTLY BY THE PHYSICAL LOCATION OF THE PATIENT DURING THE RELEVANT AT-ISSUE ENCOUNTER.
These terms are governed by the laws of the State of Connecticut, without regard to conflict of law principles.
akile@kalihealthclinic.com
(475) 277-2509